Welcome to the privacy policy page of our service offering at HCF. This policy explains in detail how we collect, process, store, and safeguard your personal data when you use our service. Our commitment to protecting your privacy and personal information is built upon widely recognized industry standards and regulations, including those mandated under the General Data Protection Regulation and other applicable data protection laws. We have prepared this comprehensive document to ensure transparency and to inform you of your rights regarding your personal data.

Introduction

This Privacy Policy is specifically designed for our service page and applies to all information collected or provided by users in connection with our service from HCF. We believe in openness and accountability when it comes to data privacy, and we strive to ensure that our methods of data collection and processing are in compliance with applicable privacy laws. Whether you are a new visitor or a returning client, we encourage you to read and understand this document thoroughly.

Our aim is to describe, in detail, the following areas:
• The categories of personal information we collect from you;
• How we use and protect this information;
• Your rights concerning the access, modification, or deletion of your personal data;
• The specific security measures we have implemented to secure your information;
• The usage of cookies and similar technologies for enhanced service experience.

1. Data Collection Practices

At HCF, protecting your privacy is a priority. We collect personal data only when it is necessary to provide our service to you. The types of personal data we may collect include:

• Contact details, such as name, phone number (+685 32145), email address (info@hcf.motorcycles), and physical postal address (46Q6+GJ2 Apia, Samoa);
• User account information, including login credentials and preferences;
• Transaction data, such as service selections and payment details;
• Technical data, including IP addresses, browser types, device information, and usage statistics.

We obtain this information directly from you as you fill out forms, subscribe to newsletters, or engage with our service. In certain instances, we may also automatically collect data using tracking technologies, detailed in the Cookies and Tracking Technologies section below.

2. Purpose and Use of Personal Data

Your personal data is processed for various purposes, all necessary to offer a personalized and secure service experience. The primary purposes include:

• To facilitate communication with you regarding service updates, promotions, or other important updates;
• To process service orders and payments safely and securely;
• To perform analytics aimed at understanding user behaviour and improving our service through performance enhancements;
• To comply with legal obligations and ensure proper audit trails;
• To manage potential security threats and fraud detection.

Data processing is carried out in strict accordance with the principles of lawfulness, fairness, and transparency. All processing performed on your personal data is justified based on either your explicit consent, the necessity for the performance of a contract, or another legal basis as provided under the applicable data protection frameworks.

3. Access, Modification, and Deletion of Your Personal Information

Your rights regarding your personal information are paramount. At any time, you are entitled to access the personal data we hold about you. Should you wish to review the data, request corrections, or even ask for certain information to be deleted, you may do so by contacting our data protection officer.

Specifically, you can exercise your rights in the following ways:

• Access: You have the right to request detailed information about the personal data we hold about you and the purposes for which it is processed. This includes requesting a copy of your data in a commonly machine-readable format.
• Modification: If you believe that any of your personal data is inaccurate or out-of-date, you may request that we update or correct this information. We will take all necessary measures to confirm and adjust your details promptly.
• Deletion: You have the right to request the removal of your personal data from our records. However, please note that certain legal obligations might require us to retain some data for specified periods, such as transaction records or for security monitoring purposes.
• Restriction of Processing: Under some circumstances, you may also request a temporary limitation on the processing of your data until the accuracy or legitimacy of the processing is verified.
• Data Portability: We will provide you with the requested data in a structured, commonly used, and machine-readable format so you can transfer it to another service provider, where applicable.

To forward your request regarding access, modification, or deletion, please contact our support team through the provided contact methods. We are committed to addressing your requests within a reasonable time frame, subject to any legally mandated retention periods.

4. Data Retention and Storage

We are committed to retaining your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods for your personal data depend on the operational need and the legal requirements governing such data.

Once your information is no longer required, we will take appropriate measures to ensure its secure deletion or anonymization. In cases where the data is subject to retention as determined by law, we will continue to store the information securely until the retention period expires, at which point the data will be irrevocably removed from our systems.

5. Use of Cookies and Similar Technologies

Our website utilizes cookies and other tracking technologies to enhance your browsing experience. These cookies allow us to remember your preferences, analyse user trends, administer the website, and track users’ movements around the site. The types of cookies we use include:

• Essential Cookies: These cookies are fundamental to the functionality of the website and support features such as user authentication, session management, and secure data transactions.
• Performance Cookies: These cookies collect information about how visitors use our website, helping us to identify areas for improvement and to ensure a smoother user experience.
• Functional Cookies: These cookies allow the website to remember choices you have made in the past, such as language settings and regional preferences.
• Advertising Cookies: In some cases, third-party cookies may be used to target advertisements based on your browsing behaviour. These cookies are subject to separate privacy policies.

You can exercise control over cookies by adjusting your browser settings to block or delete cookies. However, please note that disabling cookies may affect the functionality of our website and hinder your user experience. For more detailed guidance on cookie management, please refer to our cookie policy available via the link provided in our internal policies (refer to Cookie Policy).

6. Data Security Measures

We understand that the protection of your personal data is critical. To safeguard your information, we have implemented robust technical and organizational measures that are designed to protect your data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Some of these measures include:

• Using advanced encryption methods for data storage and transmission;
• Regularly updating and patching our systems to avoid vulnerabilities;
• Implementing strict access controls and authentication protocols;
• Conducting periodic security audits and risk assessments;
• Ensuring all employees are educated on privacy and security best practices.

In the event of a security incident or data breach affecting your personal data, we have established procedures to promptly address and mitigate any negative impacts in accordance with applicable laws and best practices.

7. Legal Basis for Processing

Our processing of your personal data is based upon one or more of the following legal grounds:

• Consent: When you provide your explicit consent for us to process your data for specific purposes;
• Contractual Necessity: When the processing is necessary for the effective performance of a contract between you and our organization;
• Legal Obligation: When processing is required to comply with statutory or regulatory requirements;
• Legitimate Interests: When the processing is necessary for the purposes of the legitimate interests pursued by HCF, provided these interests do not override your rights and freedoms.

The lawful basis for processing in each case is determined with due consideration of your rights and the purposes for which your data is collected and processed. Our compliance with data protection regulations is an ongoing commitment, and we review our practices regularly to ensure that we uphold the highest standards of information security and privacy protection.

8. Disclosure of Personal Data to Third Parties

We do not sell or trade your personal data to third parties. However, we may share your information with trusted service providers who perform services on our behalf, such as payment processing, data analytics, and other operational functions. These third parties are contractually obligated to protect your data according to our strict guidelines and applicable data protection laws.

In certain cases, we may be legally required to share your personal data with public authorities or law enforcement agencies, but such disclosures will always be handled with the utmost care and in compliance with all legal requirements.

9. International Data Transfers

If your personal data is processed outside of your local jurisdiction or transferred to third countries, we ensure that appropriate safeguards are in place to protect your data. Such measures may include the use of standard contractual clauses, binding corporate rules, or other mechanisms which guarantee adequate levels of protection as mandated by applicable data protection laws.

10. Your Privacy Rights and How to Exercise Them

We firmly believe in empowering you with the knowledge and tools to protect your privacy. Beyond the specific rights discussed earlier—namely, access, correction, deletion, and portability—you have the right to object to certain types of data processing and to request limitations on how your personal data is used. Should you feel that your rights have been compromised, you have the right to lodge a complaint with the appropriate supervisory authority.

To exercise any of these rights or if you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact our Data Protection Officer using the contact details below. We will review your request diligently and respond as soon as possible, within any statutory time limits or our internal timelines that comply with all relevant data protection frameworks.

11. Contact Information

If you require additional information or wish to exercise any of your rights regarding your personal data, please do not hesitate to contact us. Our Data Protection Officer is available to help clarify any questions you might have about our privacy practices. You can reach us at:

• Telephone: +685 32145
• Email: info@hcf.motorcycles
• Physical Address: 46Q6+GJ2 Apia, Samoa

Please include as much detail as possible in your communication to help us respond effectively to your request.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes made will be effective immediately upon posting on our service page. We encourage you to review this document periodically to stay informed about how we are protecting your personal data and ensuring compliance with all applicable regulatory requirements. The most updated version of this policy will always be available on our website and will include the effective date indicated by the macro 01/08/2025.

13. Disclaimer and Final Considerations

While we have adopted comprehensive measures to protect your personal data, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data, and you use our services at your own risk. Nonetheless, our dedication to safeguarding your privacy remains our highest priority, and we continuously strive to meet and exceed the standards required by applicable data protection laws.

By using our service, you acknowledge that you have read, understood, and accepted the terms laid out in this Privacy Policy. Your continued use of our service signifies your agreement with the conditions and practices described in this document.

Thank you for choosing HCF. We value your trust and are committed to ensuring a secure and transparent service experience. Should you have any feedback on our privacy practices, please feel free to share your thoughts with us, as we believe that continuous improvement is essential in the evolving landscape of data protection and privacy.

This Privacy Policy is effective as of the date noted by 01/08/2025 and forms an integral part of our service terms.